These Terms & Conditions govern your access to and use of Ricknopos's website, software, applications and related services. By using our services, you acknowledge that you have read and agreed to these terms.
1. Acceptance of Terms
By accessing, registering for, or using Ricknopos, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.
2. Our Services
Ricknopos provides business management and digital business solutions that may include billing, inventory management, point-of-sale functionality, customer and supplier management, reporting, employee management, online store functionality and other related features.
Available features may vary depending on your selected plan, subscription, configuration and applicable service availability.
Ricknopos subscriptions and packages do not include any printer, billing printer, thermal printer, barcode printer, or other printing hardware. Any printer or hardware required for using the service must be purchased separately by the customer. Ricknopos does not provide, supply, or include printers as part of any standard subscription, plan, package, or promotional offer unless specifically agreed upon in writing.
3. User Accounts
Certain features require you to create an account. You are responsible for providing accurate information and keeping your login credentials secure.
- You must provide accurate registration information.
- You are responsible for activity under your account.
- You should keep your password confidential.
- You should notify us if you suspect unauthorized access.
4. Subscriptions & Payments
Certain Ricknopos services may require a paid subscription. Subscription fees, billing periods and included features will be communicated at the time of purchase or subscription.
Subscription fees are non-refundable Under any circumstances
Taxes
Applicable taxes, including GST where applicable, may be charged in accordance with Indian law.
5. Acceptable Use
You agree not to misuse Ricknopos or attempt to interfere with the normal operation of our services.
- Do not use the service for unlawful activities.
- Do not attempt to gain unauthorized access.
- Do not interfere with servers or networks.
- Do not upload malicious software or harmful code.
- Do not abuse, reverse engineer or exploit the service.
6. Data & Privacy
Your use of Ricknopos may involve the collection and processing of information required to provide our services.
We take reasonable measures to protect information handled through our platform. However, no internet-based system can guarantee absolute security.
Please refer to our Privacy Policy for additional information regarding the collection and use of data.
7. Intellectual Property
Ricknopos, including its software, design, branding, logos, interface, content and related technology, is protected by applicable intellectual property laws.
You may not copy, modify, distribute, reproduce, reverse engineer or commercially exploit our software or branding without prior written permission.
8. Service Availability
We aim to keep Ricknopos available and reliable. However, we do not guarantee uninterrupted or error-free operation at all times.
Services may occasionally be unavailable because of maintenance, upgrades, technical issues, network problems or circumstances beyond our reasonable control.
Ricknopos customer support is available Monday to Friday, between 2:00 PM and 6:00 PM (IST), subject to staff availability and operational capacity. Support requests received outside these hours will be addressed during the next available support period. Response times may vary depending on the nature and complexity of the request. Support availability does not guarantee immediate resolution of every issue, and technical issues may require additional time for investigation and resolution
9. Suspension & Termination
We may suspend or terminate access to an account where we reasonably believe that the account has violated these Terms & Conditions, applicable laws or otherwise poses a risk to the service or other users.
Users may stop using the service at any time, subject to any applicable subscription or payment obligations.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Ricknopos shall not be liable for indirect, incidental, special or consequential losses arising from the use or inability to use our services.
You are responsible for maintaining appropriate backups and records of important business information.
11. Customization & Additional Development
Ricknopos is provided with the features and functionality included in the selected plan. Customizations, modifications, new features, third-party integrations, design changes, or development work specifically requested by a customer are not included in the standard subscription unless explicitly stated otherwise.
Any such customization or additional development may be provided at an additional cost, which will be communicated and agreed upon before the work begins. Ricknopos is under no obligation to undertake customization requests without payment or prior written agreement
12. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our services, business practices or applicable legal requirements.
Updated terms will be published on this page with the revised effective date.
Questions about these Terms?
If you have any questions, concerns or requests regarding these Terms & Conditions, please contact the Ricknopos team.
Contact Ricknopos →Changes to Subscription Plans
We reserve the right to modify, change, increase, decrease, discontinue, or introduce new subscription plans, including their prices, duration, features, benefits, and other applicable terms, at any time at our sole discretion and without prior notice. Any such changes will not affect an already-paid and active subscription during its existing subscription period. Customers will continue to receive the services applicable to their current plan until the successful completion or expiry of that subscription period.
After the completion or expiry of an ongoing subscription, the customer must renew the subscription under the subscription plans, pricing, duration, and terms applicable at the time of renewal. Previous or discontinued plans and their prices will no longer be valid for renewal. By renewing a subscription after the expiry of the existing plan, the customer acknowledges and agrees to the then-current subscription plans, prices, durations, and applicable terms.